1. SCOPE
Paradise Nutrients Pty Ltd wishes to provide a comfortable, productive, legal and ethical work environment. To this end, the company wants you to bring any grievances you have about the workplace to the attention of your supervisor and, if required, to Paradise Nutrients Pty Ltd administration.
2. REPORTING PROCESS
i. Raising of initial grievance
If you feel that there is inappropriate conduct or activity on the part of the company, management, its employees, vendors, customers, or any other persons or entities related to the company, we request that you bring this concern to the immediate attention of your supervisor. Please try to approach your supervisor at a time and place that will allow the supervisor to properly listen to your concerns.
ii. Insufficient response to initial verbal raising of grievance
If you have discussed this matter with your supervisor previously and you do not believe that you have received a sufficient response, we request that you present your concerns to your supervisor in writing. Please indicate what the problem is, those persons involved in the problem, and any suggested solution you may have to the problem.
iii. Insufficient response to providing grievance in writing
If you do not receive a sufficient response to your written complaint within seven (7) working days from providing it to your supervisor, or if your supervisor is the problem, you should contact Paradise Nutrients Pty Ltd administration on admin@paradisenutrients.com.au.
If, at any time, you consider the matter an emergency, legal, ethical or safety issue, use your best judgment to expedite the complaint process.
3. INVESTIGATION PROCESS
Paradise Nutrients Pty Ltd may have a conference with you and your supervisor or with both of you individually and/or any other persons involved.
4. RESOLUTION
It is the purpose of this grievance procedure to help maintain a positive work environment with respect and responsibility towards each other. The grievance procedure is also intended to avoid unnecessary employee claims and company legal exposure. Paradise Nutrients Pty Ltd cannot guarantee that your specific grievance or complaint will result in the action you request or that you will be satisfied with the outcome of the grievance procedure.
